AV Systems Integration Engineer

2 weeks ago

Los Angeles, California, United States Creative Artists Agency Full time
Job Overview

About Us:

Creative Artists Agency (CAA) stands as a premier entertainment and sports agency, renowned for its global expertise across various sectors including live entertainment, digital media, and sponsorship sales. Our collaborative culture and commitment to exceptional client service empower our diverse team to identify and amplify opportunities that shape culture and inspire the world. CAA has consistently led the industry with innovative approaches, including establishing a sports business and launching technology start-ups.

Role Summary:

We are seeking an AV Systems Integration Engineer to join our dynamic team. In this role, you will collaborate closely with the AV/UC team to spearhead the design, execution, and management of advanced AV technologies across our domestic and international offices. The ideal candidate will be detail-oriented, possess strong problem-solving skills, and excel in communication, while embracing teamwork and a commitment to customer satisfaction.

Key Responsibilities:
  • Build and maintain relationships with domestic and international offices, serving as the primary contact for all AV-related needs.
  • Oversee Move, Adds, and Change requests pertaining to AV systems.
  • Lead the design and deployment of AV collaboration environments and broadcast systems in partnership with service providers and the AV/UC team, ensuring adherence to global technology standards.
  • Manage integration vendors and internal partners to swiftly resolve issues and ensure compliance with scope agreements.
  • Work alongside Facilities, Real Estate, Security, and other teams to coordinate logistics and execution for AV installations.
  • Develop and implement standard operating procedures (SOPs) for AV deployments, continuously seeking process improvement opportunities.
  • Engage with key stakeholders to translate customer needs into innovative and scalable AV solutions.
  • Provide updates on project status and follow up on outstanding items with integration vendors.
  • Utilize Jira to manage project workloads, applying Agile methodologies and best practices.
  • Document standards and conduct training for junior staff and IT Service Desk teams on troubleshooting and best practices.
  • Identify equipment replacement needs and establish lifecycle policies for AV equipment.
  • Maintain inventories for equipment repairs and rapid deployments.
  • Ensure accurate documentation of system configurations and infrastructure in collaborative platforms.
Qualifications:
  • 5-7 years of experience as an AV Engineer in a corporate setting, or a professional degree with 3+ years in a related field focused on high-level system design and integration.
  • Extensive experience in project management, particularly in construction and new build projects.
  • Proven ability to manage multiple projects from inception to completion.
  • AVIXA CTS Certification is required.
  • Demonstrated leadership in coordinating cross-functional teams, including AV technicians and external vendors.
  • Strong collaboration skills with various stakeholders to align AV solutions with business goals.
  • Familiarity with video walls and Cisco conference room technologies.
  • Knowledge of AV transmission protocols such as UDP, H.323, VoIP, and SIP.
  • Experience with video conferencing platforms (e.g., Microsoft Teams, Zoom, Cisco Webex).
  • Understanding of audio, video, lighting, and control system components.
  • Excellent communication skills, capable of engaging with all organizational levels.
  • A passion for customer support, with a focus on helping clients achieve their objectives efficiently.
Preferred Qualifications:
  • Certifications such as CTS-D, CTS-I, PMP, or relevant manufacturer certifications.
  • Experience troubleshooting enterprise AV technologies including Cisco, Crestron, Extron, Biamp, and Shure.
  • 2+ years of customer support experience in a technical context.
  • Familiarity with project management tools like Jira and Asana.
  • Knowledge of Digital Cinema Initiatives (DCI) compliant technologies.
  • Experience with digital signage and display systems.
  • Understanding of AV networking protocols and standards.
  • Familiarity with AV programming languages (e.g., Crestron, SIMPL, AMX, Extron).
Work Environment:

This position will operate in a hybrid work environment.

Compensation:

The annual base salary for this role ranges from $116,000 to $152,000, with eligibility for benefits and discretionary bonuses. Salary may vary based on relevant experience, role duration, business sector, and geographic location. Please consult with a CAA Recruiter for further details.

Creative Artists Agency, LLC is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

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