Customer Service Representative
5 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Parker Hannifin Corporation Parker Aerospace Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Administer customer service accounts of medium complexity, along with some high complexity mix to achieve division business objectives and to meet customer performance expectations.
- Provide premier customer service to assigned, established customers, assisting them in all areas of order entry, changes, and problem resolution.
- Interface with internal departments daily, including Production Control, Planning, Shipping, and other departments to process customer requests.
- Respond to customer inquiries in a timely manner, providing accurate and helpful information.
- Work independently to meet customer performance expectations and achieve division business objectives.
- High School Diploma or GED required.
- Two years customer service or inside account representative experience with similar essential job functions preferred.
- Experience with main frame driven computer systems, i.e., MSS, On Demand, Salesforce, and Email.
- Work-related experience in MS Word and Excel (pivot tables, VLOOKUP function) required.
- Impeccable phone manners and superior language skills, including English fluency and its proper pronunciation.
- Comfortable with meeting customers face-to-face during their visits to EMOE facilities and communicating with them in a considerate, diplomatic manner.
- Excellent writing skills, conforming to all rules of punctuation, grammar, and style for communications.
- Accuracy and attention to details in ALL areas of essential job functions.
- Self-motivated, positive attitude, flexibility, ability to focus and perform multiple tasks in a high-pressure environment.
Parker Hannifin Corporation Parker Aerospace Group is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.
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