Customer Service Representative I

4 months ago


Mt Holly, United States A. Duie Pyle Full time

Description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customers needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary:

As a Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests.

The responsibilities of the position include, but are not limited to:

+ Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges

+ Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues

+ Scheduling delivery appointments and handle re-consignments

+ Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments

+ Ensuring the accurate billing of shipments

+ Compiling and delivering custom reports; performing daily audits of reports

+ Documenting all customer interactions for follow up and record keeping purposes

+ Assisting customers with My Pyle registration and utilization of our web site

+ Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, Make Busy %, Contacts per Hour)

To be qualified for this position, you must possess the following:

+ Experience in a fast-paced work environment; strong attention to detail

+ Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills

+ Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team

+ Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

The following skillsets are preferred, but not required:

+ Minimum 1 year of prior customer service experience

Why Pyle?

+ Medical, Dental, Vision and Life Insurance

+ Short Term and Long Term Disability

+ Wellness Program for yearly benefits discount

+ Paid Vacation and Personal Time

+ 401(k) with Company match

+ Weekly pay via Direct Deposit

A Duie Pyle is the Northeasts premier integrated supply chain solutions provider ideally equipped in servicing the congested Northeast metropolitan region. Family-owned since 1924, A. Duie Pyle provides engineered logistics solutions and consultative services utilizing our vast network of LTL Service Centers, strategically located warehouses, Dedicated fleet operations and specialized Truckload services through Pyle Logistics.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.



  • Mt Holly, United States Food Lion Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Front End Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.About Food LionAt Food...


  • Mt Laurel, United States Canon Solutions America Full time

    About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S. A., Inc. Canon U.S. A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States a Customer Service Representative, Customer Service, Representative, Manufacturing, Retail


  • Mt. Pleasant, South Carolina, United States Domino's Pizza LLC Full time

    Company Overview:">At Domino's Pizza LLC, we're passionate about delivering exceptional customer experiences. Our team members play a vital role in ensuring our customers receive the highest quality products and services.">Compensation:">We offer a competitive starting wage of $12 per hour, with opportunities for wage increases based on performance and...


  • Holly, Michigan, United States Great Lakes Ace Hardware Full time

    Job Summary:Great Lakes Ace Hardware is seeking a skilled Customer Service Representative to join our team. In this role, you will provide top-notch customer service, respond to customer inquiries, and resolve issues in a timely and professional manner.**Key Responsibilities:*** Respond to customer calls and emails in a friendly and courteous manner* Resolve...


  • Holly, Michigan, United States Domino's Pizza LLC Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our staff, you will be responsible for delivering exceptional customer service, handling customer inquiries, and providing a positive experience for our valued customers.


  • Holly, Michigan, United States Domino's Pizza LLC Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our operations, you will be responsible for providing exceptional customer service and support to our customers.


  • Mt. Pleasant, South Carolina, United States H&R Block Full time

    H&R Block is seeking a Customer Service Representative to join their team. As a key member of the office, you will be responsible for providing exceptional customer service and support to clients. Key responsibilities include greeting clients in a personalized manner, matching clients with the best-suited tax professional, scheduling appointments, handling...


  • Holly, United States Family Dollar Full time

    Family Dollar - 15185 N HOLLY RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Mt Kisco, United States DARCARS Automotive Group Full time

    About UsDARCARS Automotive Group is a reputable automotive dealership dedicated to delivering exceptional customer experiences. As a Receptionist, you will play a crucial role in representing the dealership in a professional, friendly manner at all times.Job Description:We are looking for an organized and detail-oriented individual to handle various...


  • Holly, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service JobWe're looking for a motivated and friendly customer service representative to join our team at Domino's Pizza LLC. As a customer service rep, you'll be the face of our company, interacting with customers through phone and in-person orders.**Job Responsibilities:**Process phone and online orders accurately and...


  • Mt Pleasant, United States Mr Electric Full time

    As a Customer Service Representative, you are a key member of the team and represent Mr. Electric on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are...


  • Holly, Michigan, United States Domino's Pizza LLC Full time

    Job Title: Domino's Pizza Customer Service Representative">We are seeking a skilled and friendly Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional...


  • Holly Springs, United States Domino's Pizza LLC Full time

    Are you passionate about delivering exceptional customer experiences? As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing top-notch service to our valued customers. Your role will involve greeting customers, taking orders using our technology and Point of Sales System, and ensuring that every interaction is...


  • Holly Springs, United States Burlington Stores Full time

    Are you looking for a challenging and rewarding role in a dynamic retail environment? Do you possess excellent communication skills, a passion for delivering great customer experiences, and a commitment to teamwork?If so, consider joining Burlington Stores, Inc. as a Customer Service Representative. In this role, you will provide top-notch customer service,...


  • Mount Holly, North Carolina, United States Domino's Franchise Full time

    Job Title: Customer Service Representative">We are seeking a highly motivated and skilled Customer Service Representative to join our team at Domino's Pizza. This role is responsible for taking orders, providing excellent customer service, and working efficiently to ensure smooth operations.">About the Role:">">Taking orders with accuracy and addressing...


  • Holly Springs, United States Family Dollar Full time

    Family Dollar - 162 W COLLEGE AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Holly Hill, United States Family Dollar Full time

    Family Dollar - 8444 OLD STATE RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Holly Springs, United States Walmart Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our team at Walmart. In this role, you will be responsible for delivering exceptional customer service and supporting our sales efforts.


  • Holly Springs, Mississippi, United States Pizza Hut Full time

    Job DescriptionWe are seeking a friendly and energetic individual to join our team as a Customer Service Representative. In this role, you will have the opportunity to work in a fast-paced kitchen environment, interacting with customers and colleagues while maintaining a positive attitude and high level of productivity. You will also contribute to achieving...


  • Holly Ridge, United States Circle K Full time

    Circle K - 100 US-17 [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...