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Customer Care Associate

2 months ago

Draper, Utah, United States 1-800 CONTACTS Full time

Position: Customer Service Representative

At 1-800 Contacts, we prioritize making the process of ordering contact lenses straightforward and exceptional. Our Sales and Service Representatives are renowned for their dedication to exceeding customer expectations. We are committed to investing in our team members to ensure that every customer interaction is remarkable. Join us to be part of a vibrant company culture that values your contributions.

Key Information:

This is a full-time role requiring 30 to 40 hours per week.

Compensation: Starting hourly wage of $15.00 with opportunities for performance bonuses.

Work Schedule: Flexible shifts available between 11 AM and 11 PM, including weekend availability.

Benefits of Joining Us:

  • Monthly performance bonuses (up to $6 per hour)
  • Opportunities for career advancement and professional development
  • Tuition reimbursement
  • Bi-annual performance reviews and raises

Responsibilities:

  • Handle incoming customer inquiries with professionalism and care.
  • Provide expert advice on contact lens purchases, ensuring customers receive the best value.
  • Deliver exceptional customer service in a dynamic environment.
  • Maintain high performance metrics, including quality and revenue per call.
  • Exhibit strong problem-solving skills while keeping customer satisfaction in focus.
  • Demonstrate excellent communication skills and a positive demeanor.

Qualifications:

  • High school diploma or equivalent.
  • Proficient typing and computer skills (minimum 35 words per minute).
  • Strong work ethic and self-motivation.
  • Previous experience in customer service and sales is preferred.
  • Ability to adapt and think creatively in fast-paced situations.

Perks:

  • Comprehensive healthcare coverage.
  • 401(k) retirement plan with company match.
  • Discounts on lenses and glasses.
  • Access to training for various roles within the company.
  • Fun company events and activities.

Join us at 1-800 Contacts, where we believe in making every day a great day for our customers and our team members.