Customer Experience Associate

2 weeks ago


Draper, Utah, United States VASA Fitness Full time
Job Title: Customer Experience Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences to our members and guests.

Key Responsibilities:
  • Provide a warm and welcoming experience to our members and guests, ensuring a positive first impression of VASA Fitness.
  • Develop and maintain strong relationships with our members, understanding their needs and preferences to deliver personalized experiences.
  • Upsell and cross-sell memberships, personal training, and other services to drive revenue growth.
  • Ensure seamless execution of operational standards, maintaining a clean and organized club environment.
  • Collaborate with the team to identify opportunities for improvement and implement changes to enhance the member experience.
Requirements:
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with members and guests.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with a focus on resolving member concerns and issues.
  • Basic knowledge of fitness and wellness concepts, with a willingness to learn and develop expertise.
What We Offer:
  • A competitive compensation package, including hourly pay and commission eligibility.
  • A comprehensive benefits package, including health, dental, and vision benefits.
  • Opportunities for professional growth and development, with a focus on building a strong and supportive team.

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