Healthcare Operations Coordinator

3 days ago


Scottsdale, Arizona, United States Banner Physical Therapy Full time

**Overview:**

Banner Physical Therapy is committed to delivering exceptional patient experiences in a welcoming environment. We are seeking a skilled Patient Service Specialist to join our team.

Salary: $18/hour - more based on experience, with opportunities for advancement.

About the Role:

This position requires a highly organized individual who can effectively manage both the patient and business sides of our center. As a Patient Service Specialist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a seamless experience from check-in to checkout.

Responsibilities:

  • Greet new and existing patients, register new patients, and provide information about what to expect during their visit.
  • Schedule patient appointments in person or over the phone.
  • Communicate regularly with various parties, including attorney offices, insurance companies, and translation companies.
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
  • Provide patients with pertinent information about their next appointment as they check out.
  • Respond to requests for information from patients, providers, and coworkers.

Requirements:

  • High School Diploma or GED required.
  • Healthcare experience preferred.
  • 1 year of scheduling experience required.


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