Restoration Project Manager

6 days ago

Mishawaka, Indiana, United States SERVPRO of South Bend, NEW. St. Joseph County Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and experienced Restoration Project Manager to join our team at SERVPRO of South Bend, NE/W. St. Joseph County. As a Restoration Project Manager, you will be responsible for overseeing all aspects of assigned restoration projects and production crews, ensuring customer satisfaction, revenue growth, and operational excellence.

Key Responsibilities:

  • Customer Experience: Manage customer relationships, ensure customer satisfaction, and track online reviews.
  • Project Management: Provide priority response to potential customers, ensure accurate scope of work, and prepare estimates using proprietary software.
  • Crew Management: Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors.
  • Documentation and Communication: Review job site documentation, maintain written communication with customers, teammates, vendors, and insurance representatives.
  • Expense Management: Manage production expenses, including equipment, vehicles, and other material assets.
  • Safety and Risk Management: Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
  • Team Development: Participate in recruiting, hiring, and training production teammates.

Requirements:

  • Communication and Math Skills: Effective written and oral communication with intermediate math and computer skills.
  • Project Management Experience: A minimum of 2 years of project management experience in the construction industry is required.
  • Industry Experience: Experience in cleaning/restoration preferred.
  • Education: High school diploma/GED required.
  • Certifications: IICRC certifications preferred, Xactimate experience a plus.
  • Physical Demands: Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Travel: Ability to travel locally and out of state when necessary.

What We Offer:

A competitive salary based on experience, a training and development program, and the opportunity to learn and grow with our company.

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