Member Team Lead

1 week ago


Bellflower, Missouri, United States Sam's Club Full time
Job Summary

As a Member Team Lead at Sam's Club, you will be responsible for providing exceptional member service and leading a team of associates to achieve sales and customer satisfaction goals. This role requires strong communication and leadership skills, as well as the ability to work in a fast-paced retail environment.

Key Responsibilities

Assist management with supervising associates and ensuring a positive member experience
Communicate and support membership programs and benefits to current and prospective members
Process memberships, upgrades, and credit accounts, and encourage membership renewals
Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation
Provide and ensure member service by acknowledging the member and identifying member needs
Assist members with purchasing decisions, locate merchandise, and provide guidance and support regarding self-service technology
Ensure club pick up orders are filled, and handle claims and returns, zoning the area, and arranging and organizing merchandise

Requirements

6 months retail experience including operating front-end equipment and 6 months customer service experience
Must be 18 years of age or older

Preferred Qualifications

Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Benefits

At Sam's Club, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Benefits include health, financial, and paid time off benefits, as well as other perks such as company discounts and education assistance.

What We Offer

Competitive pay and performance-based bonus awards
Health benefits, including medical, vision, and dental coverage
Financial benefits, including 401(k), stock purchase, and company-paid life insurance
Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Education Assistance

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Hourly Wage Range

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

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