Customer Support Specialist
4 weeks ago
Goalbook is seeking a highly organized and detail-oriented Customer Support Specialist to join our team. As a key member of our operations team, you will provide exceptional support to our district and school partners, ensuring they have the best experience possible with our product and professional development.
Key Responsibilities- Respond to support tickets and requests, engaging with district and school partners, primarily via email, to perform customer support.
- Work with new customers to ensure they get fully set up and are ready for their trainings.
- Process purchase orders and follow up with customers as needed.
- Collaborate with other Support team members to update internal documentation as processes are updated.
- Maintain organized internal systems with accurate and up-to-date records.
- Assist the Operations team with general business operations.
- 2+ years customer support experience, ideally at an enterprise SaaS company.
- Exceptionally detail oriented and incredible organizational skills.
- Effective interpersonal communication skills.
- Proficiency in Microsoft Excel.
- Full medical, dental, and vision coverage.
- Safe Harbor 401k matching.
- Flexible time off policy.
- Goalbook Family and Medical Leave.
- Goalbook Universal Basic Income.
- A truly motivated, passionate, and fun team.
Goalbook is committed to building a diverse team that can understand and serve ALL students in the US public school system. We are an equal opportunity employer and strongly encourage applications from all people of diversity, including those with diverse needs, backgrounds, abilities, and other distinct characteristics.
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Customer Support Specialist
1 month ago
San Mateo, California, United States Goalbook Full time**Job Summary**At Goalbook, we're seeking a highly skilled and detail-oriented individual to join our Support team as a Customer Support Specialist. As a key member of our operations team, you will play a critical role in ensuring our district and school partners have an exceptional experience with our product and professional development.**Key...
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Customer Support Specialist
4 weeks ago
San Mateo, California, United States Continuum Resource Network Full timeJob Title: Customer Support - Rider OperationsWe are seeking an experienced individual to join our team as a Customer Support - Rider Operations representative. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring a seamless and safe experience with our robo-taxi service.Key...
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IT Support Specialist
4 weeks ago
San Mateo, California, United States The Mice Groups, Inc. Full timeJob Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at The Mice Groups, Inc. in San Mateo, CA. As an IT Support Specialist, you will be responsible for providing technical support to our end-users, troubleshooting and resolving hardware and software issues, and maintaining a positive attitude in a fast-paced...
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Technical Support Specialist
3 weeks ago
San Mateo, California, United States Wiser Solutions, Inc. Full timeJob Title: Technical Support SpecialistWiser Solutions, Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and ensuring that our customers receive the highest level of service.Key Responsibilities:Manage the entire customer...
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Technical Support Specialist
4 weeks ago
San Mateo, California, United States Wiser Solutions, Inc. Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Wiser Solutions, Inc. This role is responsible for providing exceptional customer support and ensuring that our customers receive the highest level of service.Key Responsibilities:Manage customer support tickets from start to finish,...
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Customer Onboarding Specialist
5 days ago
San Mateo, California, United States Jobs for Humanity Full time{"title": "Customer Onboarding Specialist", "description": "At Jobs for Humanity, we're collaborating with Upwardly Global and Tofu to build an inclusive and just employment ecosystem. We're seeking a proactive and empathetic Customer Onboarding Specialist to work closely with our customers during the first few months as they onboard to Tofu. This role will...
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IT Support Specialist
3 weeks ago
San Mateo, California, United States The Mice Groups, Inc. Full timeJob Title: IT Support SpecialistWe are seeking a highly skilled and motivated IT Support Specialist to join our team at The Mice Groups, Inc. in San Mateo, CA.Job Summary:The IT Support Specialist will be responsible for providing technical support to end-users, troubleshooting and resolving hardware and software issues, and maintaining a positive and...
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Customer Onboarding Specialist
1 hour ago
San Mateo, California, United States Jobs for Humanity Full timeAbout the RoleTofu is seeking a highly skilled Customer Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our customers, helping them to achieve their goals and maximize the value of our platform.You will work closely with our sales team to...
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Customer Support Specialist
3 weeks ago
San Diego, California, United States Ride1Up Full timeCustomer Support SpecialistRide1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. We are seeking a highly skilled Customer Support Specialist to join our team and provide exceptional customer service.Key ResponsibilitiesProvide customer support via email and phone utilizing our Customer Support Portal...
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Customer Support Specialist
4 weeks ago
San Francisco, California, United States Mosaec Full timeJob Title: Contra: Customer Support WeekdaysLocation: PhilippinesAbout the Role:We are seeking a highly skilled and motivated customer support specialist to join our team. As a customer support specialist, you will be responsible for providing world-class support to our growing freelancer and company customer base.Key Responsibilities:Provide support to...
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Customer Service Specialist
4 weeks ago
San Mateo, California, United States Standard Fiber Full time{"h1": "Customer Service & Order Fulfillment Specialist", "p": "We are seeking a highly organized and detail-oriented Customer Service & Order Fulfillment Specialist to join our Order Management team. As a key member of our team, you will be responsible for processing customer orders, verifying customer information, and ensuring accurate and timely order...
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Peer Support Specialist
3 weeks ago
San Mateo, California, United States Telecare Corporation Full timeJob SummaryWe are seeking a highly motivated and compassionate Peer Support Specialist to join our team at Telecare Corporation. As a Peer Support Specialist, you will play a vital role in supporting individuals with mental health challenges to achieve their recovery goals.Key ResponsibilitiesEngage with members served in meaningful conversations to explore...
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Peer Support Specialist
4 weeks ago
San Mateo, California, United States Telecare Corporation Full timeJob SummaryWe are seeking a highly motivated and compassionate Peer Support Specialist to join our team at Telecare Corporation. As a Peer Support Specialist, you will play a vital role in supporting individuals with mental health challenges to achieve their recovery goals.Key ResponsibilitiesEngage with members served in meaningful conversations to explore...
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Customer Support Specialist
4 weeks ago
San Francisco, California, United States Abridge Full timeJob Title: Customer Support SpecialistAbridge is seeking a highly motivated and detail-oriented Customer Support Specialist to join our rapidly growing team. As a key member of our support department, you will be responsible for providing exceptional customer experience to our enterprise and individual customers.Responsibilities:Deliver timely and accurate...
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Customer Support Specialist
4 weeks ago
San Francisco, California, United States Abridge Full timeJob Title: Customer Support SpecialistWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our rapidly growing team at Abridge. As a key member of our support department, you will play a critical role in delivering exceptional customer experiences and helping us scale our business.Responsibilities:Provide timely and...
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Customer Support Specialist
4 weeks ago
San Diego, California, United States DecipherBio Full timeCustomer Support SpecialistDecipher Biosciences, a dynamic and entrepreneurial molecular diagnostics company, is seeking a highly skilled Customer Support Specialist to join our team in San Diego. As a key member of our support team, you will be responsible for providing exceptional customer service to internal and external customers, including healthcare...
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Bilingual Customer Service Specialist
4 weeks ago
San Mateo, California, United States Randstad Full timeJob SummaryWe are seeking a highly skilled Bilingual Customer Service Specialist to join our team at Randstad. As a key member of our operations team, you will work closely with our Director to oversee the day-to-day activities of our programs.Key ResponsibilitiesProcess and schedule appointments for new and existing clientsManage appointment availability...
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Administrative Support Specialist
4 weeks ago
San Mateo, California, United States Northstar Memorial Group, LLC Full time{"title": "Clerical & Admin Specialist", "description": "Job SummaryNorthStar Memorial Group, LLC is seeking a skilled Clerical & Admin Specialist to join our team at Skylawn Memorial Park in San Mateo, CA. As a key member of our administrative team, you will play a crucial role in ensuring seamless operations throughout every stage of the client family life...
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Customer Support Specialist
4 days ago
San Francisco, California, United States Pyramid Consulting Full timeJob DescriptionPyramid Consulting is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers through various communication channels.Escalate...
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Senior IT Support Specialist
4 weeks ago
San Mateo, California, United States PerimeterX Full timeJob Title: Senior IT Support SpecialistWe are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at PerimeterX. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring that our systems and applications are running smoothly and efficiently.Key...