Director of Learning Support and Innovation

1 month ago

Washington, Washington, D.C., United States Howard Community College Full time

**Job Summary**

Howard Community College seeks a skilled and experienced individual to serve as the Assistant Director of Tutorial Services. This key position plays a vital role in ensuring the success of students by providing high-quality tutorial services and support.

**Key Responsibilities**

  • Coordinate tutorial services, tutor training, and learning center programming to meet the diverse needs of students.
  • Recruit, hire, train, and supervise a team of 60+ part-time tutors to ensure seamless support to students.
  • Develop and implement short-term and long-term goals in collaboration with related directors and personnel.
  • Maintain accurate tutorial data using TracCloud software and ensure CRLA certification for the training program.
  • Collaborate with directors working with special populations to address tutoring needs and ensure equal access to support services.
  • Work with the IT department to troubleshoot system issues and maintain instructional laptops.
  • Track and analyze student tutoring usage and retention data to inform program improvement.
  • Promptly address tutor, student, and professor concerns and complaints.
  • Collaborate with faculty to provide embedded tutoring and determine necessary support services.

**Requirements**

**Requirements and Qualifications**

  • 3 years of experience in program management, preferably in a community college setting.
  • Strong leadership, organizational, and communication skills.
  • Proven record of effective interpersonal and problem-solving skills.

**Benefits**

Howard Community College offers a competitive salary, excellent medical and dental benefits, tuition reimbursement, and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension and The ORP, a 403(b) plan.

**Estimated Salary:** $68,000-$80,000 per year, depending on experience and qualifications.

**Work Environment**

The Assistant Director of Tutorial Services will work in a fast-paced, high-student-traffic environment and must be able to positively and respectfully interact with students, staff, and faculty from diverse backgrounds.

**Supervisory Position:** Yes

**Division:** Advising and Retention

**Department:** Academic Support Services

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