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EHR Systems Support Specialist

2 months ago

San Diego California, United States Bridge Home Health and Hospice Full time

Overview:
Are you seeking an opportunity to truly impact the lives of our patients?

At Bridge Home Health and Hospice, we prioritize a culture of compassion for both our patients and our employees. Our dedication to our Core Values positions us as the preferred provider and employer in the industry.

We value a diverse workforce and recognize that our employees are essential to delivering high-quality care and are our most valuable asset.

Join our team and advance your career with us.

Responsibilities:


The Application Systems team is tasked with ensuring the EHR system operates effectively, enabling all users to fulfill their designated roles efficiently.

This team also provides support to users in navigating the EHR.


As a vital member of the Application Systems team, the EHR Systems Support Specialist will assist colleagues throughout the project lifecycle.

Under the guidance of the Director of Application Systems, you will oversee our EHR, which includes application support, monitoring updates, and documenting/reporting issues.

This position may involve providing technical or billing support while ensuring application integrity. You will serve as tier 2 support for end users.

Essential Job Functions/Responsibilities

1. Investigate, resolve, and respond to end-user inquiries and issues submitted through the ticketing system and phone calls from EHR Application Technicians.

2. Troubleshoot and resolve application problems, escalating more complex issues as necessary.

3. Offer expertise on software functionality, design, development, and testing related to the EHR.


4. Collaborate with end users and leadership to design and enhance the EHR in a timely manner, making necessary configuration adjustments or improvements.

Participate in design and validation sessions, ensuring proper documentation, follow-up, and issue escalation.

5. Provide technical and/or clinical consultation, including application configuration. Assess system needs to formulate recommendations for users.

6. Develop, support, and maintain all required system design and build documentation and other system records.

7. Conduct daily monitoring of applications in active use.

8. Collaborate with trainers to create and maintain application-specific training materials and curriculum.

9. Adhere to organizational standards for system configuration and change management.

10. Engage in projects and software implementations as needed.

Qualifications:
High school diploma required; bachelor's degree preferred.

3+ years of relevant experience in healthcare.

Familiarity with Electronic Health Records, preferably Homecare Homebase.

Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

Ability to learn and master all workflows within the EHR.

Comfortable collaborating with various users and departments.

Additional Information:
We are committed to the well-being of our employees.

Benefits Include:
Competitive salary

A dynamic, enjoyable, team-oriented work environment

Numerous opportunities for growth and development

Flexible work schedules

Medical, dental, and vision insurance

Company-paid life insurance

Mileage reimbursement

PTO
Paid holidays

Paid sick leave

Employee assistance program

401K plan

FSA
And much more

We are dedicated to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breastfeeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.