Front Desk Representative

2 months ago


Columbus, Ohio, United States Shaner Hotel Group Full time
{"Responsibilities": "Key Responsibilities
  • Provide exceptional guest services, ensuring a positive experience for hotel guests.
  • Process check-ins and check-outs efficiently, adhering to hotel standards.
  • Handle guest complaints in a professional and courteous manner.
  • Generate and distribute daily reports to designated departments.
  • Resolve discrepancies with Housekeeping regarding room status.
Additional Responsibilities
  • Process all payments according to established hotel requirements.
  • Provide information and services to guests in a friendly and professional manner.
", "Qualifications": "Requirements
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to communicate effectively with guests, management, and co-workers.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
", "About Us": "About Shaner Hotel Group

Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries.

", "About the Team": "Join Our Team at Columbus Moxy Short North

Shaner Hotels is seeking a talented individual to join our team at our Columbus Moxy Short North hotel, located in the trendy Short North district.

", "lang_code": "en"}

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