Help Desk Operations Manager

1 week ago

Columbus, Ohio, United States Vaco Full time
Job Summary

Vaco is seeking a skilled Help Desk Lead to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to internal staff and external vendors.

Key Responsibilities
  • Provide technical support and assistance to end users, including troubleshooting and resolving issues with computer systems and software.
  • Research and resolve technical inquiries in a timely and accurate manner, adhering to organizational standards.
  • Diagnose and troubleshoot end-user computing problems, including analyzing issues, identifying solutions, and testing fixes.
  • Document customer interactions and technical issues in a detailed and accurate manner.
  • Communicate technical information to customers in a clear and concise manner, ensuring customer satisfaction.
  • Stay up-to-date with relevant policies and procedures to provide accurate technical solutions to users.
  • Assist with activities to triage and escalate system or network outages to minimize downtime.
  • Provide remote assistance with teleconferencing systems and AV presentation equipment.
  • Purchase, deploy, and track IT assets.
  • Onboard new users and assist with ERP operations.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  • Ability to prioritize work based on department and production objectives independently in a fast-paced production environment.
  • Service Management, Project Management, and Inventory Management skills are a plus.
  • Excellent written and verbal communication skills.
Requirements
  • High School Diploma or equivalent.
  • Minimum 3 years of experience in Microsoft Office applications and Windows Operating Systems.
  • Minimum 1 year of maintaining laser printers.
  • A+, Network +, or other IT industry standard certifications.
  • Ability to move up to 49lbs as well as stand and walk for 8 hours at a time with or without reasonable accommodation.
Vaco is an Equal Opportunity Employer

Vaco is committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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