Service Advisor

1 month ago


Toledo, Ohio, United States Puente Hills Chrysler Dodge Full time
Job Summary

As a Service Advisor at Puente Hills Chrysler Dodge, you will play a critical role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to schedule service work in the service department and sell additional services to customers.

Key Responsibilities
  • Maintain a high level of customer satisfaction by ensuring timely and professional service.
  • Communicate effectively with customers to determine the nature of their mechanical issues.
  • Obtain accurate customer and vehicle data, and provide estimates for labor and parts.
  • Notify the dispatcher of incoming work and establish each customer's method of payment.
  • Follow up on the progress of each repair order and contact customers regarding any changes in the estimate of time promised.
  • Deliver vehicles to customers and answer any questions they may have.
  • Maintain a clean and organized work environment, and ensure that all work areas and customer waiting areas are kept clean.
Requirements
  • An Associate's degree or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Work Environment

The work environment at Puente Hills Chrysler Dodge is fast-paced and dynamic. You will be frequently exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually moderate.


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