Operations Manager
1 month ago
At Thrive Now HR, we are seeking an experienced Operations Manager to lead our high-performing team and drive business success. As a key member of our management team, you will be responsible for overseeing all aspects of office operations, ensuring seamless execution of tasks, and creating exceptional customer experiences.
Key Responsibilities:- Champion and model our company's mission, vision, and values.
- Provide exceptional customer service through email, social media, text, and phone.
- Establish strong vendor partnerships to deliver shipment and planogram expectations.
- Resolve issues to avoid escalations and fulfill orders, exchanges, and returns.
- Develop sales opportunities based on products, inventory volume, ROI, and selling power.
- Identify underperforming metrics and generate strategic solutions.
- Study the market to stay ahead of industry trends and competition.
- Manage the Customer Service team and ensure all policies are met.
- Assure weekly sales and growth goals are met.
- Conduct weekly reporting meetings with the CEO and serve as the point of contact.
- Manage all fraud and missing package claims and avoid refunds through effective customer service.
- Maintain all sales orders, exchange requests, and product information through Shopify.
- At least 18 years old.
- High School diploma or equivalent.
- Willing and able to work all shifts and some overtime as needed.
- Excellent customer service skills.
- Working knowledge of Microsoft Office suite: Word, Excel, PowerPoint.
- At least 2 years of management experience.
- At least 2 years of retail experience.
- At least 1 year of Shopify experience.
- Excellent written and verbal communication skills.
- Ability to lead, communicate, present, and influence at all levels of the organization.
- Strong organizational skills, excellent listening skills, strong negotiation and presentation skills, and a keen attention to detail.
- Ability to lift heavy objects.
- Ability to adapt to a fast-paced entrepreneurial environment.
- A high comfort level in a fast-paced environment.
- Ability to handle data with confidentiality.
- Exceptional organizational and time management skills.
Physical Factors:
- Primarily standing with bending, twisting, reaching, pulling, walking, and lifting up to 50 pounds.
- Picking, pulling, and packing orders and counting inventory.
- Typical working conditions will include inside work at the corporate office or onsite at the facility warehouse.
Equipment Used:
- Personal laptop.
- Copier/printer/office telephone.
- Mail postage meter.
- Cell phone (employee's personal cell).
We are an Equal Opportunity Employer. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or genetics.
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