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Veterinary Receptionist
2 months ago
The Veterinary Receptionist plays a vital role in creating a positive and welcoming experience for clients and their pets. As a key member of the animal care team, this individual will provide exceptional customer service, manage front desk operations, and support veterinarians and staff in daily patient and client care.
Key Responsibilities- Client Service: Greet clients and pets with a smile, providing a positive and solution-oriented attitude.
- Communication: Answer phones professionally, respond to client inquiries, and provide knowledgeable advice on animal care and veterinary services.
- Scheduling: Schedule appointments and surgeries according to hospital guidelines, making confirmation calls as needed.
- Medical Records: Maintain accurate medical records, noting details of client conversations and required information.
- Financial Transactions: Collect payment, process credit cards, and verify client eligibility for charge accounts.
- Administrative Tasks: Fill prescriptions, provide routine administration instructions, and advise clients on retail items.
- Commitment to Core Values: Demonstrate a commitment to the core values of Mission Veterinary Partners.
- Computer Knowledge: Possess keyboarding skills and experience with communication tools.
- Veterinary Terminology: Have a working knowledge of veterinary terminology, including pronunciation, spelling, and meaning.
- Communication Skills: Display excellent spelling and grammar, and ability to handle varied and sometimes difficult situations.
- Teamwork: Demonstrate tact and respect when interacting with clients and team members.
