IT Support Specialist

21 hours ago


Torrington, Connecticut, United States Dometic Group Full time
Job Summary

We are seeking a highly skilled and experienced IT Technician to join our team at Dometic Group. As an IT Technician, you will be responsible for providing technical support to our multi-shift manufacturing and front office user community, identifying and resolving computer software and hardware issues and problems.

You will be responsible for implementing, maintaining, monitoring, and troubleshooting our voice and data communications infrastructure, planning technology improvements, and ensuring information security. You will also perform cloud VOIP telephone support, document user inquiries and problems, and work towards their solution.

Additionally, you will provide one-on-one end-user training and assistance on a variety of software applications and computer hardware, keep all documentation updated, and be the main communication point for end users and 3rd party support.

Key Responsibilities
  • Provide technical support to a multi-shift manufacturing and front office user community
  • Implement, maintain, monitor, and troubleshoot voice and data communications infrastructure
  • Plan technology improvements and ensure information security
  • Perform cloud VOIP telephone support and document user inquiries and problems
  • Provide one-on-one end-user training and assistance on software applications and computer hardware
  • Keep all documentation updated and be the main communication point for end users and 3rd party support
Requirements
  • 2+ years of experience as an IT Technician or relevant position
  • Excellent diagnostic and problem-solving skills
  • Excellent communication ability
  • Proficient with Microsoft Office suite of applications
  • Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
  • Experience supporting SATO/Datamax barcode label printers in a production environment
About Dometic Group

Dometic Group operates in the retail industry and manages the manufacturing, sales, and service of products for the outdoor market. Our product range is broad and includes portable coolers, grills, air conditioning systems, tents, batteries, and solar energy solutions for mobile, outdoor lifestyles.

We are a global company with customers including retailers of outdoor products, consumers, and manufacturers of vehicles and boats. We are passionate about building together an inclusive and equitable working environment that respects individual strengths, views, and experiences.

We believe that diversity enables us to thrive across our differences. Be yourself and join us

Dometic is proud to be an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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