Customer Experience Specialist
3 days ago
We are seeking a compassionate and organized Memorial Ceremony Specialist to join our team at Better Place Forests. As a key member of our team, you will be responsible for scheduling, planning, and facilitating memorial ceremonies for our customers.
Key Responsibilities:
- Schedule and plan memorial ceremonies in collaboration with the General Manager
- Facilitate ceremonies, including reading poetry, bible verse, and other content
- Work with families to design and coordinate memorial ceremonies
- Provide a beautiful and transcendent experience for families within the forest
- Assist with writing the playbook for our memorial ceremony
- Guide and support our families through the planning process as they navigate through grief
- Manage applicable legal filings related to the spreading of ashes in the forest
- Collaborate with partnering teams to achieve tasks that support memorial ceremonies operations and forest-specific customer questions
- Participate in local marketing initiatives, such as presentations at hospitals, nursing homes, and funeral homes
Requirements:
- Confident public speaker and leader
- Compassionate, communicative, and very organized
- Ability to work with complex emotional and familial situations
- Excellent oral, written, cross-functional, and interpersonal communication skills
- High level of emotional intelligence and experience managing group dynamics
- Public speaking skills that enable you to command attention of large or small groups
- Ability to work in a variety of weather conditions and sustain prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing up to 45 pounds
What We Offer:
- Medical, dental, vision, and 401(k) benefits
- Flexible PTO and memorial tree credit
- Family assistance program and connectivity/mobile phone stipend
- Remote workstation and paid parental leave
- Employee referral program and employee assistance program (EAP)
Equal Employment Opportunity:
Better Place Forests is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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