Senior Business Analyst

1 week ago


Overland Park, Kansas, United States T-Mobile Full time
Unlock Your Potential with T-Mobile

Join our team of innovators and disruptors at T-Mobile, where we're shaping the future of technology in wireless and beyond. As a Sr Analyst, SMO - Vendor and Performance Management, you'll play a critical role in supporting the management of relationships between our SMO team and various stakeholders, communicating BPO vendor performance, and driving business growth.

Key Responsibilities:
  • Manage BPO providers to ensure adequate support is provided to internal business partner teams, including relationship management, governance, contract compliance, and service delivery.
  • Monitor and support real-time operations, metrics, and scheduling for the Magenta Services Center (MSC); track BPO vendor performance on existing services/processes and make recommendations to improve performance.
  • Monitor performance of BPO vendors against internal and external benchmarks, analyzing performance data to identify trends, areas of underperformance, and opportunities for process improvement.
  • Assist with establishing policies and procedures that vendors are to follow to accomplish programs/initiatives, and perform quality checks to ensure adherence.
  • Prepare monthly performance/operational reports for Magenta Services governance meetings and assist with business data analysis to investigate trends and patterns.
Requirements:
  • Bachelor's Degree in Business, Information Systems, or similar degree.
  • 2 years of experience in business analysis, service management, or relationship management role.
  • 2-4 years of experience with process redesign methods (such as business process re-engineering, Six Sigma, or total quality management).
  • 2-4 years of experience evaluating vendor performance.
  • Demonstrate experience producing executive-level analysis.
What We Offer:
  • A dynamic and inclusive work environment.
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A chance to work with a leading company in the wireless industry.

At T-Mobile, we're committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about making a difference.



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