Senior Analyst, Payments

1 week ago


Overland Park, Kansas, United States T-Mobile Full time
Job Summary

We are seeking a highly skilled and experienced Senior Analyst, Payments to join our team at T-Mobile. As a key member of our Payments team, you will be responsible for optimizing the performance of our payment portfolio, ensuring timely and accurate resolution of customer payment transactional issues, and developing and implementing process improvements to achieve industry standard methodologies.

Key Responsibilities
  • Provide customers with prompt and accurate resolution for customer payment transactional issues such as refunds, chargebacks, or missing payments, while protecting the financial integrity of every transaction.
  • Provide daily operational support and oversight of the end-to-end payments process, including collaboration on processes performed by offshore business partners.
  • Identify opportunities to improve day-to-day operations, socialize business cases amongst key stakeholders, and work with analysts, third-party relationships, and/or offshore business partners to implement.
  • Propose enhancements to process controls, proactively monitor for issues, and collaborate with analysts and managers to reach resolution.
  • Collaborate with offshore business partners on payment exception activities, aid in resolution for escalations, and consult on complex issues.
  • Work with key internal stakeholders to address escalated issues and implement standard methodologies to support operational efficiency and effectiveness.
Requirements
  • 5+ years of experience optimizing the performance of payments portfolios (ACH, credit/debit card, check, lockbox)
  • Strong analytical skills with the ability to identify patterns, trends, and anomalies in payment data sets into clear and actionable insights for process improvement or risk mitigation strategies
  • Proficient in using data analysis tools like Microsoft Excel (pivot tables, formulas) or business intelligence platforms (Power BI, Tableau) to manipulate and analyze payment data
  • Skilled in creating reports that effectively communicate key payment metrics and trends
  • Experience with report scheduling and distribution to ensure timely delivery of information to stakeholders
  • Strong organizational and time management skills; effectively balance multiple priorities and meet deadlines
  • Outstanding oral and written communication skills, including the ability to flex communication style and communicate effectively at all organizational levels
  • Strong experience in documenting processes, controls, risks, and business process modeling
  • Demonstrated technical and business insight with genuine interest and demonstrated success in applying creative solutions to address challenges and opportunities within the payments space

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