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Manager of Educational Programs and Training

2 months ago

Rockville, Maryland, United States Inteleos Inc Full time
Position Overview

Purpose of the Role

The Education and Training Program Manager is responsible for ensuring that the Learning and Assessment Department achieves its organizational objectives by defining, managing, and overseeing various projects and initiatives involving volunteers, contractors, and employees within the Assessment Division. This role is pivotal in addressing the training requirements of the organization while fostering a culture of inclusivity at Inteleos.

Key Responsibilities

  • Assess the effectiveness of training initiatives by recommending improvements and implementing changes to enhance engagement, learning, and retention, aligning with the evolving needs of the organization.
  • Ensure that all training materials and programs are up-to-date, accurate, and impactful.
  • Stay informed about new methodologies, tools, and techniques in instructional design and training relevant to the organization and industry.
  • Collaborate closely with Subject Matter Experts (SMEs) and manage content to generate statistical insights that inform training and content development efforts.
  • Utilize a diverse range of training methods tailored to various audiences.
  • Conduct or facilitate mandatory and recommended training sessions.
  • Ensure that departmental and divisional training objectives are met while adhering to the approved training budget.
  • Promote a collaborative environment by maintaining strong working relationships with department and division personnel.
  • Adhere to ANSI processes and procedures as required for organizational accreditation.
  • Engage with internal and external stakeholders, cross-divisional partners, and subject matter experts.
  • Perform additional duties as assigned.

Inteleos Core Values

  • Accountability – Taking ownership of responsibilities and delivering results with integrity.
  • Collegiality – Fostering a respectful, approachable, and team-oriented atmosphere.
  • Integrity – Upholding honesty and trustworthiness in all interactions.
  • Commitment to Excellence – Striving for the highest standards in healthcare and patient safety.
  • Quality Focus – Demonstrating diligence and care in completing tasks accurately.
  • Continuous Learning – Embracing a positive attitude and readiness to learn and adapt.

Supervisory Context

  • Operates under general supervision with broadly defined objectives.
  • Makes decisions of moderate complexity regarding project design and execution that may impact organizational functions.
  • Work products are subject to management review for quality and appropriateness.
  • May have formal supervisory responsibilities or provide guidance and oversight to others.

Work Environment

The incumbent will operate in an office setting, either remotely or in a corporate environment. Evening and weekend work, as well as travel, may be necessary. Minimal physical requirements are needed for equipment handling.

Qualifications and Experience

  • Bachelor's Degree or equivalent in Education/Training, Instructional Design, or a related field.
  • A minimum of two years of experience in training diverse audiences, both virtually and in-person.
  • At least one year of experience in an education or assessment-related organization is preferred.
  • Strong foundation in instructional design and adult learning principles.

Essential Skills

  • Proficient in crafting clear, logical, and grammatically correct training materials and communications.
  • Strong facilitation skills with the ability to deliver effective training across various formats.
  • Adept at leveraging data to derive meaningful insights.
  • Ability to inspire and motivate team members and volunteers.
  • Maintain a positive demeanor under pressure.
  • Experience with various instructional design tools (e.g., Articulate Storyline/360) and e-learning platforms.
  • Familiarity with Agile methodologies and project management tools, such as Asana, is desirable.
  • Knowledge of Learning Management Systems.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
  • Demonstrated leadership capabilities to influence and guide others.
  • Adaptability to change and ambiguity.
  • Collaborative mindset to contribute to team success.
  • Strong organizational skills to manage multiple projects effectively.
  • Attention to detail to focus on critical project elements.
  • Interpersonal skills to interact professionally with individuals at all organizational levels.
  • Understanding of strategies for evaluating customer experience.

This overview is intended to outline the responsibilities associated with the position. It is not exhaustive, and the incumbent may be expected to perform additional duties as required. Responsibilities may evolve over time. This description serves informational purposes only and does not constitute a contractual agreement.