Support Specialist for Business Operations
4 days ago
The Job Exchange, A Division of Emerson Group, is looking for a skilled Customer Service Representative to join our team. As a representative, you will be responsible for delivering exceptional customer experiences, verifying employment history accurately, and analyzing data to identify anomalies.
### Estimated Salary: $55,000 - $70,000 per annum
### Key Responsibilities
- Verify employment history accurately, following all policies and procedures
- Analyze data to identify anomalies in returned verifications
- Respond promptly and accurately to incoming calls and e-requests
- Meet productivity and quality targets set by the department
- Document orders effectively, following established workflows
- Provide timely and accurate information to customers
- Support colleagues as needed
- Participate in skills training and professional development
### Requirements
- High school diploma or equivalent
- 1-3 years' experience in business or customer service
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and PDF editing software
- Multi-line phone system experience
- Familiarity with proprietary software
### What We Offer
The Job Exchange, A Division of Emerson Group, provides a competitive salary, a comprehensive benefits package, and opportunities for growth and development.
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