Patient Experience Specialist

4 days ago


Broomall, Pennsylvania, United States Centers for Advanced Urology Full time
About Us:

Centers for Advanced Urology is a leading provider of urological care, dedicated to advancing healthcare through innovation and compassion. We pride ourselves on delivering personalized and high-quality care to our patients, and we're seeking like-minded individuals to join our team.

This role offers the opportunity to work in a dynamic and collaborative environment, where you'll be valued for your contributions and empowered to grow professionally. As a Patient Service Representative I, you will play a vital role in ensuring our patients receive exceptional care and service.

Key Responsibilities:
  • Provides exceptional customer service to patients, families, and colleagues.
  • Schedules appointments and coordinates patient flow to minimize wait times.
  • Maintains accurate and up-to-date patient records and confidentiality.
  • Communicates effectively with patients, providers, and staff to ensure seamless care coordination.

Requirements:

To succeed in this role, you should have excellent communication and interpersonal skills, with a minimum of 1-3 years of customer service experience. Experience in a medical office, specifically urology, is preferred. You should also be proficient in using computer programs and applications, including Microsoft Office, and have knowledge of healthcare systems operations and electronic medical records (EMRs). Our ideal candidate is organized, efficient, and able to multitask in a fast-paced environment.

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. We offer a competitive benefits package, including health, dental, and vision insurance, as well as paid time off and opportunities for career growth.
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