Residential Assistant Manager

7 days ago


Carlsbad, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, driven by a passion for delivering exceptional guest experiences. Our company culture is built on a foundation of excellence, respect, and a commitment to making a positive impact on the communities we serve.

About the Role:

The Residential Assistant Manager plays a critical role in ensuring the seamless delivery of luxury guest services at our Four Seasons Residence Club Aviara. This position oversees the Front Desk, Operator, and Guest Service teams, working closely with colleagues to create memorable experiences for our owners and guests.

Key Responsibilities:

  • Provide a warm and personalized welcome to owners and guests, ensuring a smooth check-in and check-out process.
  • Handle VIP and special requests, ensuring that all guests' needs are met promptly and efficiently.
  • Maintain thorough knowledge of the Residence Club amenities, services, and local attractions.
  • Assist in the recruitment, training, and supervision of the Front Desk, Operator, and Guest Service Attendant teams, promoting a culture of excellence in guest service.
  • Supervise the consistency of Core Standards as it applies to the Guest Services Attendants and Guest Experience Concierge.
  • Schedule staff and complete payroll records in accordance with budgeted guidelines.
  • Work closely with Housekeeping and Engineering to ensure timely room turns for our owners and guests.
  • Ensure the correct and consistent service techniques for check-in, check-out, and in-villa orientations.
  • Utilize computer systems for complex check-in/out functions, reservations procedures, room blocking, changing housekeeping statuses, adjusting postings, adding notes, reading availability, etc.

Requirements:

  • Reading, writing, and oral proficiency in the English language.
  • Previous supervisory or management experience.
  • Hotel experience preferred.
  • College degree or equivalent preferred.

What We Offer:

  • Salary Range: $67,000-70,300.
  • 401(k) Retirement Savings Plan.
  • Excellent training and development opportunities.
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts.
  • Complimentary dry cleaning for employee uniforms.
  • Complimentary employee meals.

Schedule & Hours:

Full-time position, with early mornings, days, evenings, overnights, weekends, and holidays.



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