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Overnight Audit Manager
2 months ago
Property Overview:
Become a vital part of the Hyatt Regency Boston Cambridge, a premier hotel situated in the innovative city of Cambridge, Massachusetts. We pride ourselves on our modern architecture, cutting-edge amenities, and unwavering dedication to superior service. As a member of our esteemed team, you will have the chance to deliver exceptional service to our diverse clientele and craft unforgettable experiences. Our workplace culture emphasizes collaboration, creativity, and personal development, providing ample opportunities for career growth. Be a part of a vibrant and inclusive environment where your contributions truly matter.
Position Summary:
Are you an individual who thrives during the night hours and possesses a strong commitment to hospitality and guest satisfaction? As a Night Audit Supervisor, you will be responsible for managing the nightly operations of our establishment, ensuring precise financial reporting, outstanding guest interactions, and a seamless transition into the following day. Your keen attention to detail, adept problem-solving skills, and leadership qualities will be essential in upholding the highest standards of service and guest contentment.
Key Responsibilities:
- Lead and manage the night audit team to guarantee accurate and timely completion of financial tasks and reports.
- Execute night audit functions, including account balancing, charge verification, and discrepancy reconciliation.
- Address guest inquiries, requests, and concerns in a courteous and prompt manner.
- Ensure compliance with hotel policies and procedures throughout the night shift.
- Collaborate with departments such as housekeeping and security to maintain smooth operations during nighttime hours.
- Deliver exceptional guest service by anticipating needs and surpassing expectations.
- Train and mentor night audit team members, offering guidance and support.
- Assist in the introduction of new processes and technologies to improve efficiency and accuracy.
Qualifications:
- High school diploma or equivalent; further education in accounting or hospitality is advantageous.
- Minimum of 6 months experience in a Front Desk role.
- Prior experience in a night audit position or similar role is preferred.
- Strong attention to detail coupled with excellent mathematical capabilities.
- Proficient in hotel property management systems and accounting software.
- Outstanding communication and interpersonal skills.
- Ability to work autonomously and make informed decisions.
- Leadership skills with the capacity to motivate and inspire a team.
- Strong problem-solving and decision-making abilities.
Benefits:
As part of Davidson Hospitality Group, an award-winning full-service hospitality management company, you will enjoy a rich benefits program designed to enhance the lives and well-being of our team members and their families. Benefits include:
- Three tiers of medical coverage
- Dental and vision insurance
- 24/7 telehealth services
- Complimentary maintenance medications
- Pet insurance
- Hotel discounts
- Tuition reimbursement
- Paid time off, including vacation, sick leave, bereavement, and holidays
- 401K matching
At Davidson, we believe that working here is more than just a job; it’s a calling. You play a crucial role in redefining quality hospitality for our guests, clients, partners, and each other.
Equal Opportunity Employer: Davidson Hospitality is committed to diversity and inclusion in the workplace. We are a drug-free workplace and require pre-employment drug testing and background checks.
