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COBRA Administration Expert

2 months ago

Dallas, Texas, United States OneSource Virtual, Inc. Full time
Position Overview

The COBRA Administration Expert serves as a vital resource for clients and COBRA participants, ensuring effective management of COBRA Administration services.

Key Responsibilities

  • Deliver professional and prompt assistance to both internal and external stakeholders.
  • Exhibit strong communication abilities through various channels including phone, email, and face-to-face interactions.
  • Engage in the implementation of new business processes.
  • Provide precise and timely answers to all inquiries.
  • Handle qualifying events, participant terminations, and necessary updates.
  • Address COBRA administration service challenges in collaboration with internal teams and external vendors.
  • Inform COBRA participants about regulatory obligations concerning grace periods and processes.
  • Manage premium payment processing.
  • Oversee all incoming and outgoing COBRA-related communications.
  • Achieve or surpass established performance metrics.
  • Contribute to the planning and execution of Open Enrollment activities.
  • Take on additional responsibilities as assigned by the Manager.

Required Competencies

  • Strong analytical capabilities.
  • Meticulous attention to detail.
  • Experience in customer service.
  • Ability to manage multiple tasks effectively.
  • Professional communication skills.
  • Capacity to work autonomously.
  • Adaptability and flexibility.
  • Sound judgment in decision-making.
  • Commitment to teamwork, professionalism, punctuality, and adherence to schedules.
  • Ability to thrive in a fast-paced environment while managing sensitive and confidential matters.

Supervisory Duties

This role does not entail supervisory responsibilities.

Qualifications

  • High School Diploma is mandatory.
  • 1-2 years of relevant experience or training is preferred.
  • Customer service experience is advantageous.
  • Familiarity with COBRA and federal regulations is essential.
  • Proficient in PC applications (Microsoft Office, Outlook, HRIS, etc.).

Preferred Qualifications

  • Bilingual candidates, particularly in Spanish, are preferred.
  • A Bachelor's Degree is advantageous.

#LI-REMOTE

At OneSource Virtual, we foster a culture that values innovative thinking, collaboration, and professional growth. We are committed to creating an environment where talented individuals can thrive and contribute to our ongoing success.