Guest Experience Ambassador

1 week ago


Nashville, Tennessee, United States Squeeze Massage Full time
About Squeeze Massage

Squeeze Massage is a revolutionary company that modernizes the massage experience. Our innovative app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all from their fingertips.

We're a feel-good company, from the Founders of Drybar, dedicated to transforming the massage experience for our guests, as well as for our team members.

Our Culture

We're a nurturing and supportive environment that values our team members' growth and well-being. We offer a range of benefits and perks, including:

  • 100% work from home flexibility
  • Flexible schedules and full-time status at 32 hours per week
  • Paid sick leave
  • Health benefits and 1-week paid vacation for our employees who work just 32 hours or more
  • Rewards for being recognized by your peers
  • Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)
About You

We're looking for a highly skilled and experienced Guest Experience Representative to join our team. If you have:

  • 2+ years experience working in customer service at a high-volume B2C technology business
  • Excellent people skills and a strong focus on customer service
  • Strong written and oral communication skills
  • Outstanding problem solving and troubleshooting skills
  • Able self-starter with the ability to multitask in a dynamic startup environment
  • 1+ year Experience working with Zendesk preferred
  • The ability to work weekends

We'd love to hear from you if you're passionate about delivering exceptional guest experiences and are eager to join a guest-first brand dedicated to transforming the massage experience.



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