Patient Service Coordinator

1 month ago


Streetsboro, Ohio, United States University Hospitals Full time

**Job Summary**

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at University Hospitals. As a key member of our patient registration and scheduling team, you will be responsible for accurately and efficiently registering patients, scheduling procedures, and handling charge transmittals and collections.

**Key Responsibilities**

  • Provide exceptional customer service to patients, physicians, and co-workers
  • Maintain professional interpersonal skills and support department operations as needed
  • Perform other duties as assigned and comply with all policies and standards
  • Ensure the secure and confidential handling of Protected Health Information (PHI)

**Requirements**

  • High School Equivalent / GED (Required)
  • 1+ years related experience as a Secretary/Receptionist (Preferred) and Customer service experience preferably in the medical field (Required)
  • Typing skills - 30 wpm (Required proficiency)
  • Excellent verbal/communication skills (Required proficiency)
  • Detail oriented (Required proficiency)
  • Basic computer knowledge (Required proficiency)
  • ICD9 coding and medical terminology (Preferred proficiency)

**Physical Demands**

  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently

**Travel Requirements**

10%



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