Patient Service Coordinator
1 month ago
**Job Summary**
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at University Hospitals. As a key member of our patient registration and scheduling team, you will be responsible for accurately and efficiently registering patients, scheduling procedures, and handling charge transmittals and collections.
**Key Responsibilities**
- Provide exceptional customer service to patients, physicians, and co-workers
- Maintain professional interpersonal skills and support department operations as needed
- Perform other duties as assigned and comply with all policies and standards
- Ensure the secure and confidential handling of Protected Health Information (PHI)
**Requirements**
- High School Equivalent / GED (Required)
- 1+ years related experience as a Secretary/Receptionist (Preferred) and Customer service experience preferably in the medical field (Required)
- Typing skills - 30 wpm (Required proficiency)
- Excellent verbal/communication skills (Required proficiency)
- Detail oriented (Required proficiency)
- Basic computer knowledge (Required proficiency)
- ICD9 coding and medical terminology (Preferred proficiency)
**Physical Demands**
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
**Travel Requirements**
10%
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