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Supportive Housing Bilingual Tenant Resource Coordinator

2 months ago

Boston, Massachusetts, United States Boston Senior Home Care Full time
Job Description

Job Title: Supportive Housing Bilingual Tenant Resource Counselor (English/Cape Verdean Creole)

Department: Supportive Housing

Reports to: Program Manager

FLSA: Non-exempt

Classification: Regular Full-time (35 hours)

Salary: $47,000

Benefits: Offering a Sign-On Bonus: $1,000


Job Summary:

The Tenant Resource Counselor is an on-site position in Supportive Housing sites, where Boston Senior Home Care has contracted with housing authorities or housing management organizations to provide resident services to all residents to help them age in place and make lifestyle changes that improve the quality of their lives. The TRC will support the ability of all tenants to continue to live safely and appropriately where they are, facilitate linkages and referrals to all levels of community-based services, and monitor delivery of services.

Key Responsibilities:

  • Provide knowledge on consumer and government resources to all residents while promoting self-sufficiency and preserving dignity.
  • Develop and maintain positive relationships with on-site Supportive Housing partners, including property managers, assistant managers, and maintenance staff.
  • Be trained as a leader in Evidence-Based Workshops and co-lead trainings for residents in Supportive Housing buildings.
  • Disseminate information to all residents by creating and maintaining a monthly calendar of events and newsletter, and ensure information is offered in languages that target the primary cultural groups in the building.
  • Maintain a Supportive Housing office within the assigned building(s) that ensures the security of confidential information.
  • Collect, report, maintain, and analyze statistical information accurately and timely for both internal BSHC use and partners/funders requirements.
  • Develop and implement outreach activities to identify residents who are in crisis (eviction, exploitation) and who may require intervention through community-based referrals.
  • Plan and direct on- and off-site creative social activities, workshops, and educational programs, such as films, arts and crafts, games, outings, and wellness activities.
  • Document resident interactions and maintain resident files in accordance with BSCH standards.
  • Perform other duties as assigned by the Director of Community Housing.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, and filing cabinets.

Physical Demands:

  • The employee must be able to carry 15 to 20 lbs.
  • The employee is regularly required to talk and hear.
  • The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

Position Type/Expected Hours of Work:

This is a full-time position, Monday-Friday, 9:00 AM - 5:00 PM.

Travel:

This position requires up to 25% travel. Must be able to travel to the community to perform visits at consumers' homes (may have limited accessibility), and travel under all weather conditions.

Required/PREFERRED Education and Experience:

  • BS or BA degree required in sociology, social work, gerontology, or related field.
  • Six months or more years of experience in elder care case management required.
  • Fluent speaking and writing in both English and Cape Verdean Creole.

Work Authorization/Security Clearance:

  • Must be able to work in the United States.

AAP/EEO Statement:

Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Given the nature of the organization and the population it serves, all new employees are required to clear a CORI prior to taking on a new role.