Principal Product Manager Conversational AI Experiences
2 weeks ago
ServiceNow is a leading cloud platform for transforming the way people work. We are seeking a driven Product Manager to spearhead the development and evolution of our Now Assist Conversational AI Experiences product.
Conversational AI Experiences empower our customers to engage with ServiceNow through natural language, facilitating both customer self-service and agent-assisted interactions.
Key Responsibilities:- Product Roadmap Development: Define and communicate a strategic roadmap for the Now Assist Conversational AI product, prioritizing features, defining user stories, and establishing acceptance criteria that align with user needs and market demands.
- Stakeholder Collaboration: Collaborate with cross-functional stakeholders to identify customer pain points, validate product proposals, and drive product adoption and growth.
- Partnership with Engineering and Design: Work closely with engineering and design teams to ensure timely and efficient product delivery, proactively resolving any issues or dependencies that arise.
- Market Analysis: Analyze market trends, customer feedback, and the competitive landscape to inform product decisions and maintain a competitive edge.
- Performance Metrics: Establish and track key performance indicators (KPIs) and success metrics to measure product feature effectiveness, using data-driven insights to iterate and improve offerings.
- A Bachelor's degree in Computer Science, Business, or a related field; an MBA is preferred.
- 8+ years of experience in product management, particularly with conversational AI interfaces, chatbots, or virtual agents.
- A proven track record of successfully launching and managing technology products that resonate with users.
- Deep knowledge of conversational AI, natural language processing (NLP), LLMs, and user interface design principles.
- Exceptional communication, leadership, and interpersonal skills, with a demonstrated ability to influence and motivate teams and stakeholders across the organization.
- Strong analytical, problem-solving, and decision-making skills, leveraging data and customer feedback to guide product direction and priorities.
- The ability to think strategically while effectively managing day-to-day product execution.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development in a fast-paced environment.
At ServiceNow, you'll be part of a dynamic team that values innovation and collaboration. We welcome candidates from diverse backgrounds, including non-traditional paths, and encourage you to apply even if you don't meet every qualification.
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Principal Product Manager
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Santa Clara, California, United States ServiceNow Full timeJob Title: Principal Product Manager - Conversational AI ExperiencesServiceNow is a leading cloud platform for transforming the way people work. We are seeking a driven Product Manager to spearhead the development and evolution of our Now Assist Conversational AI Experiences product.Key Responsibilities:Develop and communicate a strategic roadmap for the Now...
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