Staff Inbound Product Manager

8 hours ago

Santa Clara, California, United States ServiceNow Full time
Job Description

ServiceNow is a global market leader in the field of intelligent cloud-based platforms, connecting people, systems, and processes to empower organizations to work smarter, faster, and better. We are seeking an experienced Staff Inbound Product Manager to lead the development of an SDK for Now Assist, our Generative AI offering. This role is pivotal in driving the evolution and adoption of our Generative AI platform, enabling developers and non-technical users to build applications and workflows leveraging Generative AI.

Key Responsibilities:
  • Define and execute the product strategy and roadmap for our Now Assist SDK, ensuring it meets the needs of our customers.
  • Work closely with engineering, design, UX research, and customer success teams to deliver compelling product capabilities that enhance developer productivity.
  • Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.
  • Be a full-stack expert on the Generative AI application stack, with exposure to topics ranging from orchestration, AI output evaluation, experimentation, retriever architectures, trust, and governance to conversational platforms.
  • Analyze competitive offerings to ensure our SDK remains competitive and innovative.
  • Act as an evangelist for the Now Assist SDK product, representing ServiceNow at industry events, conferences, and with the media.
  • Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer-centricity.
Qualifications:
  • 8+ years of software product management experience.
  • Strong prioritization skills and the discipline to focus on high-impact activities.
  • Servicenow Platform experience or Product Management experience SDK B2B.
  • Software Engineering background.
  • AI experience would be ideal for this role.
  • Ability to serve as a team lead and coach employees at lower levels.

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