Order Fulfillment Specialist

3 weeks ago

Austin, Texas, United States Everi Full time
About Everi

Everi is a leading provider of financial technology, loyalty solutions, games, and intelligence solutions. Our mission is to lead the gaming industry through the power of people, imagination, and technology.

Job Summary

We are seeking an experienced Order Fulfillment Specialist to join our Gaming Operations team. As an Order Fulfillment Specialist, you will play a vital role in delivering sales and order solutions to our Casino customers nationwide. You will be responsible for preparing technical proposals, reviewing incoming orders for accuracy, and supporting our Sales Executives in a fast-paced environment.

About the Role

This is a remote position that requires strong multitasking skills, creative problem-solving, and the ability to prioritize requests as they arise. You will be working with a close-knit team that operates more like a family than colleagues, with a strong emphasis on respect, professionalism, and fun team-building exercises.

Key Responsibilities
  • Responsible for sales and account support, ensuring orders are reviewed within the SLA, accurate, fully executed (contractually), delivered on time, and meet customer expectations.
  • Manage a Queue of orders in different stages of the fulfillment process using Salesforce CRM.
  • Understand the meaning, importance, and actions required for each stage of the fulfillment cycle. Be accountable for properly managing the Queue.
  • Manage incoming sales inquiries from the Sales Executives and Field Service Teams finding answers and solutions for customer requests or installation issues. Prioritizing urgent and critical issues/requests.
  • Stay in constant communication on open orders with cross-functional teams ensuring orders are on target for desired delivery and installation dates.
  • Work closely with the Manufacturing, Production, Procurement, and Logistics departments to understand their ability to support target shipping dates while working through inventory, shortage, or supply chain issues.
  • Performs daily follow-up of orders ensuring technical, financial, legal, and compliance reviews are completed on time; expedites orders for placement into production while gathering required components before releasing shipment.
  • Assist with customer requests for vendor setup, product marketing information and/or compliance regulatory certifications.
  • Maintain Customer Accounts in CRM, facilitate unique customer requirements, understand unique jurisdictional requirements, and keep contact information current.
  • Become a subject matter expert on Everi's extensive Product Catalog and customer offerings, including specials and current pricing.
  • Lead meetings with several stakeholders to ensure a New Opening is coordinated well prior to delivery.
Requirements
  • A minimum of 2 years of prior order management, or order fulfillment within a Sales organization experience.
  • Advanced proficiency in Microsoft Office applications, especially Outlook, Word, and Excel.
  • Excellent communication skills both in presenting and in writing.
  • Experience using a CRM system, Salesforce preferred.
Compensation

The estimated salary for this role is $27.00 - $29.00 per hour, with overtime eligibility. Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency.

About Us

We are committed to being an Equal Opportunity Employer, with a diverse and inclusive work environment. We are proud to be the gaming industry's single-source provider of financial technology, loyalty solutions, games, and intelligence solutions.

Why Join Us?

We offer a comprehensive benefits package, including Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more. Plus, enjoy Discretionary Time Off (DTO) and a dynamic work environment with opportunities for growth and development.

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