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Sales Lead with Keys: Transforming Customer Experiences

2 months ago

Riverhead, New York, United States Deckers Brands Full time
About Deckers Brands

At Deckers Brands, we exist to revolutionize the lives of our customers and each other by sharing our passion and love for our brands. We're driven by a clear mission: to bring our brands to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Job Summary

Our Sales Leads with Keys are critical to the success of our stores. As a Sales Lead with Keys, it's your job to create the best possible customer experience. You stay current in your knowledge of all products, promotions, and marketing initiatives in order to engage with our customers and best respond to their needs. You also know how to communicate our brand's sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead with Keys, you operate as part of a dynamic team and cooperate to achieve business goals.

Key Responsibilities
  • Create personalized shopping experiences for our customers that drive brand loyalty.
  • Understand the importance of our Service Training Program and greet customers promptly and courteously as they enter the store.
  • Ensure that all customer questions are addressed accurately and responded to before they leave.
  • Provide exceptional service from start to finish, including effectively communicating our return policy.
  • Maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions.
  • Make yourself personally available to all customers in order to provide exceptional service to both our in-store customers and those who call on the phone.
  • Operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and available for customers and merchandise product in accordance with Visual Merchandising standards.
  • Maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting.
  • Practice safety-consciousness and respond to theft in accordance with our policies.
Core Competencies
  • Ensure the highest level of customer service possible, as outlined in our Service Training Program.
  • Prioritize brand and product knowledge training and share this knowledge in customer interactions.
  • Communicate effectively with customers, team members, management, and corporate stakeholders.
  • Empower team members through communication and recognition.
  • Contribute to a team and cooperate to achieve goals.
  • Multi-task in a fast-paced environment.
  • Maintain knowledge of current trends and styles.
  • Respond to problem situations with professionalism.
  • Think critically to solve problems and approach challenges with agility.
Requirements
  • Two (2) years of retail store experience preferred.
  • High School Diploma.
  • Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
  • Highly motivated team player and self-starter.
  • Excellent team building skills.
  • Ability to multi-task in a fast-paced environment.