Sales Lead with Keys

1 week ago

Riverhead, New York, United States Deckers Brands Full time

About Deckers Brands

We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Key Responsibilities

As a Sales Lead with Keys, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of our Service Training Program and greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy.

Core Competencies

  • Ensure the highest level of customer service possible, as outlined in our Service Training Program
  • Prioritize brand and product knowledge training and share this knowledge in customer interactions
  • Communicate effectively with customers, team members, management, and corporate stakeholders
  • Empower team members through communication and recognition
  • Contribute to a team and cooperate to achieve goals
  • Multi-task in a fast-paced environment
  • Maintain knowledge of current trends and styles
  • Respond to problem situations with professionalism
  • Think critically to solve problems and approach challenges with agility

Requirements

  • Two (2) years of retail store experience preferred
  • High School Diploma
  • Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers
  • Highly motivated team player and self-starter
  • Excellent team building skills
  • Ability to multi-task in a face-paced environment
  • Flexibility of schedule and hours to meet the needs of the business
  • Physical ability to stand for extended periods
  • Proficient in Microsoft Office suite of tools and applications
  • Valid driver's license

Benefits

We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

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