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Host (AM Shift Only) - Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Host to join our team at the AT&T Hotel & Conference Center. As a Host, you will be responsible for ensuring that all guests receive a warm and welcoming experience from the moment they arrive.
Key Responsibilities- Assist in the opening and closing of the restaurant, ensuring that all areas are clean and organized.
- Answer phone calls and respond to guest inquiries in a professional and courteous manner.
- Seat guests in a timely and efficient manner, ensuring that they have a positive dining experience.
- Control the flow of guests at the restaurant entrance, maintaining a high level of customer satisfaction.
- Provide knowledge of the hotel property and inform guests about available amenities and services.
- Attend to and anticipate guests' needs, ensuring that they have a memorable experience.
- Familiarize yourself with the menu and introduce servers to guests, ensuring a seamless dining experience.
- Greet guests warmly and provide a positive first impression of the hotel.
- Stay up-to-date on daily specials and promotions, ensuring that guests are aware of available options.
- High school diploma or equivalent preferred.
- Previous experience as a Host or in a similar customer-facing role is highly desirable.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to work a variety of shifts, including mornings, evenings, and weekends.
- Flexibility and adaptability, with a willingness to learn and take on new challenges.
- Paid vacation days after 90 days of employment.
- Annual merit increases.
- 11 paid holidays after 90 days of employment.
- Ride the bus for free.
- Free daily shift meals.
- Lockers and locker rooms with showers.
- Discounted monthly UT garage parking.
- Discount gift shop offerings.
- Referral bonus.
