Customer Service Representative

1 month ago


Austin, Texas, United States American Association of Nurse Practitioners, Inc. Full time
About the American Association of Nurse Practitioners

The American Association of Nurse Practitioners (AANP) is a professional membership organization that empowers Nurse Practitioners (NPs) to advance accessible, person-centered, equitable, high-quality health care for diverse communities.

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our Member Care Center team. As a key member of our team, you will provide exceptional customer service and support to members and prospective members via telephone and through responses to Help Center requests.

Key Responsibilities
  • Provide comprehensive and exceptional customer service and support to members and prospective members via telephone and through responses to Help Center requests.
  • Process membership dues payments, dues refunds, and automatic renewal transactions in the AMS.
  • Assist members with login issues and website navigation.
  • Maintain accurate and complete notes in the customer's account of each phone and email contact.
  • Ensure prompt processing, tracking, and distribution of outgoing mail and other shipments.
  • Perform other duties as assigned to support the Member Care Center team.
Requirements
  • High school diploma or equivalency.
  • Four or more years of administrative experience required.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills and the ability to work with others in a fast-paced environment.
  • Ability to perform tasks with a high level of accuracy and attention to detail.
What We Offer

AANP offers attractive compensation, health, dental, and vision insurance, 401(K) and employer match, generous paid time-off, 14 annual holidays, and a great work environment.

AANP is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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