Staff Site Reliability Engineer, Telecom Infrastructure Specialist
3 days ago
We are seeking a highly skilled Staff Site Reliability Engineer to join our team at EZ Texting. As a Staff SRE, you will be responsible for ensuring the reliability and performance of our telecom and SMS infrastructure. This is a critical role that requires a deep understanding of telecom and messaging systems, as well as excellent problem-solving and analytical skills.
Key Responsibilities- Design and implement reliability strategies for SMS infrastructure, focusing on automation, monitoring, and performance tuning
- Serve as the technical point of contact between EZ Texting and telecom providers and aggregators
- Develop and enforce service-level objectives (SLOs) to measure and improve service reliability
- Collaborate with Engineering, Product, Carrier, and Support teams to enable seamless customer solutions
- Conduct performance analysis and monitoring of telecom and messaging infrastructure, identifying and addressing bottlenecks for optimal service delivery
- 10+ years of engineering experience with telecom and SMS infrastructure
- 10+ years of software engineering experience
- Experience working with web applications and service-oriented architectures
- Deep understanding of REST, SIP, and SNMP protocols
- Experience with software development, cloud environments (GCP, AWS, Azure), and containerization (docker, k8s)
- Strong analytical skills, with the capability to analyze system data and metrics to drive improvements
At EZ Texting, we offer a competitive compensation package, including a base salary, variable target, and equity. We also provide a comprehensive benefits package, including 100% employee-sponsored medical, dental, and vision coverage, stock options, and a 401k plan. Additionally, we offer unlimited PTO, disconnect days, paid holidays, and remote-work optimization benefits.
We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you have a passion for telecom engineering and messaging, and a drive to innovate, we invite you to apply.
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