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Manager of Site Reliability Engineering
2 months ago
Position Overview
At PNC Financial Services Group, our workforce is our most significant differentiator and competitive edge in the markets we operate. We are united in our commitment to delivering exceptional experiences for our clients.
We collaborate daily to cultivate an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to the company's success.
As a Manager of Site Reliability Engineering within PNC's Technology division, you will play a pivotal role in enhancing our digital infrastructure.
Key Responsibilities:
- Over 5 years of experience in Site Reliability Engineering, focusing on telemetry, observability, self-healing mechanisms, and platform automation.
- Proficient with monitoring, logging, and telemetry tools such as Big Panda, Dynatrace, Logscale, ELK, and Splunk.
- In-depth knowledge of Networking, Content Delivery Networks (CDN), and Cloud Platforms.
- Hands-on experience with monitoring streaming platform technologies, including Apache Kafka.
- Skilled in automation tools such as Jenkins and Ansible.
- Expertise in developing and supporting automation scripts (PowerShell, Python, Ruby, AWK, SED) for health checks and self-healing functionalities.
- Advanced experience with cloud platforms like MS Azure and AWS.
- Understanding of networking fundamentals, including TCP/IP, DNS, WINS, and DHCP.
- Familiarity with collaboration and change management tools like Jira and ServiceNow.
- Knowledge of various databases such as Oracle, MS SQL, Teradata, and DB2.
Continuous Improvement:
- Lead initiatives to enhance problem identification and service restoration of digital platforms through automated alerting and intelligent self-healing systems.
- Oversee the implementation of fully automated telemetry and observation systems to improve reliability, stability, and performance.
- Provide advanced Incident Management and Problem Management support, analyzing telemetry data and system logs to resolve platform issues.
- Document all changes in accordance with established controls and procedures, raising issues and concerns with actionable recommendations.
Qualifications:
Roles at this level typically require a university/college degree, along with 5+ years of relevant industry experience. A minimum of 3 years in a management role is generally expected.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience may be considered.
Core Competencies:
- Application Delivery Process – Knowledge of key tasks and formal methodologies for delivering new or enhanced applications.
- Application Development Tools – Proficiency in utilizing various tools for application development and support.
- IT Environment – Understanding of the organization's IT objectives and standards to create an effective operational environment.
Benefits:
PNC offers a comprehensive range of benefits designed to meet your needs now and in the future. Options for full-time employees may include medical/prescription drug coverage, dental and vision plans, life insurance, short- and long-term disability protection, paid holidays, vacation days, and a robust wellness program with financial incentives.