Cloud Contact Center Architect

4 hours ago


Edison, New Jersey, United States Diverse Lynx Full time
Job Title:

Cloud Contact Center Architect

Job Summary:

We are seeking a highly skilled Cloud Contact Center Architect to join our team at Diverse Lynx LLC. As a Cloud Contact Center Architect, you will be responsible for designing and implementing cloud-based contact center solutions for our clients.

Key Responsibilities:
  • Design and implement cloud contact center solutions using platforms such as Five9, NICE CXone, and Genesys Cloud.
  • Develop and implement use cases for cloud contact center solutions.
  • Collaborate with integration partners to set up SIP trunks over the internet.
  • Provide API consultancy for customers to enable live chat links on web portals and apps.
  • Lead and deliver project-based assignments that encompass system architecture, proof-of-concept, and deployment.
  • Develop and implement strategies for go-live support and stabilization.
  • Review performance and capacity requests, and design solution resolutions.
Requirements:
  • At least one year of experience in cloud contact center design and implementation.
  • Ability to design solutions in compliance with customer security standards.
  • Ability to mentor or guide implementation teams.
  • Strong customer relationship skills and willingness to lead customers through successful challenging projects.
About Us:

Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company. All qualified applicants will receive due consideration for employment without any discrimination.



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