Customer Service Ambassador
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Care Representative to join our team at Houston Grand Opera. As a key member of our Customer Care Centre, you will be responsible for providing exceptional customer service to our patrons, responding to inquiries, and resolving issues in a professional and courteous manner.
Key Responsibilities
- Provide top-notch customer service to patrons via phone, email, and in-person interactions
- Respond to inquiries and resolve issues related to ticket sales, subscriptions, and account management
- Assist with ticket exchanges, donations, and other customer requests
- Work collaboratively with other departments to ensure seamless customer experiences
- Participate in ongoing training and professional development to stay up-to-date on opera-related knowledge and customer service best practices
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Knowledge of opera and arts industry preferred but not required
- Ability to work a flexible schedule, including evenings and weekends
What We Offer
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
- A competitive salary and benefits package
- The chance to work with a world-renowned opera company and contribute to the success of our mission
How to Apply
To apply for this exciting opportunity, please visit our website at https://www.houstongrandopera.org/careers. We look forward to hearing from you
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