Customer Service Ambassador

3 weeks ago


Houston, Texas, United States Airtron Austin Full time

**Job Summary**

Airtron Austin is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

**Key Responsibilities:**

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Provide product and service information to customers, answering questions and addressing concerns

• Schedule appointments and process transactions, including credit card payments

• Utilize data entry skills to efficiently manage customer information and update records

• Develop and implement customer service initiatives to improve customer satisfaction and loyalty

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Analyze customer feedback and develop improvement plans to address customer concerns

• Stay up-to-date on product and service offerings, as well as industry trends and best practices

**Requirements:**

• 3-5 years of experience in a customer-facing role, with a strong focus on customer service and problem-solving

• Excellent written and verbal communication skills, with the ability to effectively communicate with customers and internal teams

• Working knowledge of technology systems, including Microsoft Windows and Office

• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions

• Commitment to providing exceptional customer service and exceeding customer expectations



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