Service Advisor

6 days ago


Atlanta, Georgia, United States Hennessy Auto Group Full time

**Job Summary**: We are seeking a skilled Service Advisor to join our team at Hennessy Auto Group. As a key member of our service department, you will play a crucial role in building trust and fostering repeat business with our customers.

About the Role:

We are looking for an individual who is passionate about delivering exceptional customer service and has a strong understanding of the automotive industry. As a Service Advisor, you will be responsible for ensuring an excellent experience for our customers by communicating effectively with them and our technicians. Your primary duties will include greeting customers upon arrival, performing vehicle inspections, and preparing repair orders.

Key Responsibilities:

  1. Greet customers and perform vehicle inspections to identify any issues or needed services
  2. Communicate with customers and technicians to ensure a seamless service experience
  3. Prepare repair orders and obtain customer approval
  4. Develop estimates and calculate customer payments
  5. Maintain vehicle records and update job and product knowledge

Requirements:

  • Must submit to a background and drug screen
  • Maintain a valid Georgia driver's license with an acceptable driving record
  • Excellent oral and written communication skills
  • Prior experience in the automotive industry is strongly preferred
  • Exceptional customer service skills

What We Offer:

  • Top-notch facilities
  • Paid training and certifications
  • Unlimited career growth opportunities
  • Full range benefits
  • 401(k) with matching contributions

Hennessy Auto Group Values:

  • Accountability
  • Teamwork
  • Kindness
  • Grit
  • Integrity
  • Curiosity

Working Environment & Physical Demands:

Must be able to perform physical activities such as lifting equipment (up to 25 lbs. unassisted), bending, standing, walking, and driving vehicles. Must be able to handle working long hours and weekends.



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