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Theatre Experience Coordinator

2 months ago

Fresno, California, United States Broadway Media Full time
About the Role

Broadway Media is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the theatre industry.

Key Responsibilities
  • Provide timely and effective communication with clients via phone, email, and video meetings
  • Guide clients through our e-commerce website and assist with checkout as needed
  • Develop and maintain a strong understanding of our products and services to make recommendations to clients
  • Assist with administrative tasks and provide support to other departments as needed
  • Research and identify potential clients through various databases and tracking systems
  • Develop and maintain detailed contact lists and initiate contact with potential clients
Requirements
  • 2+ years of customer service experience in a fast-paced environment
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability to change in a dynamic work environment
  • Strong organizational and time management skills
What We Offer

Broadway Media is a dynamic and growing company that offers a competitive salary and benefits package. We are committed to providing our employees with opportunities for growth and development in a supportive and collaborative environment.