Airline Operations Supervisor

7 days ago


Grafton, Massachusetts, United States Wilmerhale Full time
Job Title: Airline Operations Supervisor

Job Summary:
Wilmerhale is seeking a highly skilled Airline Operations Supervisor to join our team in Atlanta, GA. As a key member of our aviation services team, you will be responsible for assisting the Airline Account Manager with operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Key Responsibilities:
• Assist the Airline Account Manager with airline operational and administrative processes
• Coordinate with the airline client/station manager to meet high quality standards
• Provide excellent customer and client service
• Work morning, afternoon, and/or night shifts as needed
• Collaborate with the team to achieve operational excellence

Requirements:
• At least 18 years old with a High School Diploma or G.E.D.
• English proficient
• Basic math skills: adding, subtracting, division, and multiplying
• Computer literate
• Able to stand, bend, squat, reach, grasp, and pick up items; occasional lifting up to 70lbs
• Reading and comprehension of reference materials, instructions, policies, and procedures

Preferred Qualifications:
• 18 months of airline experience preferred
• Strong leadership abilities
• Excellent focus on customer and client satisfaction
• Ability to work under pressure
• Ability to communicate effectively, verbally and in writing
• Thorough knowledge of airport operations: arrivals, departures, ticket counter
• Basic knowledge of airline reservations
• Ability to solve basic problems within the operation: DBC, delays, cancellations, etc.
• Computer, typing, and ticketing experience
• Ability to operate independently and work varied hours

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