Bank Customer Service Representative

3 weeks ago


Dallas, Texas, United States ValorVIP Full time
Job Title: Bank Customer Service Representative

We are seeking a highly motivated and customer-focused Bank Customer Service Representative to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and ensuring a positive experience for all interactions.

Key Responsibilities:
  • Handle inbound customer calls, emails, and live chats in a courteous and professional manner.
  • Listen to customers, understand their needs, and resolve customer issues in a timely and effective manner.
  • Escalate customer issues to the appropriate staff and management as needed.
  • Ensure first call resolution through problem-solving and effective call handling.
  • Follow client processes and procedures to ensure accurate and efficient service delivery.
Requirements:
  • High school diploma or equivalent required.
  • Minimum of three years of experience in a call center environment.
  • Minimum of one year of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic knowledge of Microsoft Office Suite and computer applications.
Preferred Qualifications:
  • Associates degree or higher.
  • Relevant experience in banking or financial services.
  • Experience with data-entry and customer relationship management software.
What We Offer:
  • Competitive hourly rate of $13.10 - $17.25.
  • Opportunities for advancement and professional growth.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical, dental, and vision coverage.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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