Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at WaFd Bank. As a key member of our branch team, you will provide exceptional service to our clients, ensuring a positive and memorable experience.
Key Responsibilities:- Provide friendly and courteous service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Perform banking transactions, including deposits, withdrawals, and transfers, with accuracy and efficiency.
- Build strong relationships with clients, understanding their financial needs and providing personalized solutions.
- Work collaboratively with branch staff to achieve team goals and objectives.
- Stay up-to-date with bank policies, procedures, and regulatory requirements, ensuring compliance and adherence to standards.
- High school diploma or equivalent required.
- Basic math skills, 10-key, and keyboarding proficiency.
- Proficient in standard Microsoft Office tools, including Excel, Word, Teams, and Outlook.
- Well-developed smartphone and digital channel skills.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Paid time off for vacation, sick days, and holidays.
- Health insurance.
- Stock options.
- Generous 7% 401(k) employer matching.
- Paid Parental Leave.
- Life and AD&D insurance.
- Long-term disability.
- Tuition Reimbursement.
- Employee assistance programs.
- Pre-tax health and dependent-care spending plans.
WaFd Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and where all employees feel valued and respected.
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