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Client Care Specialist

2 months ago


Edwards, Colorado, United States CSMN Operations, LLC dba All Points North Full time
Job Overview

CSMN Operations, LLC dba All Points North is in search of Client Support Associates.

Company Overview:

CSMN Operations, LLC is a leading organization in the behavioral health sector, dedicated to providing comprehensive care across various locations. Our mission is to deliver high-quality support, hope, and restoration to those we serve.

Position Summary:The Client Support Associate (CSA) plays a crucial role in facilitating care coordination and delivering clinical services. This position is responsible for ensuring a secure environment for clients while promoting effective communication across departments. The CSA is a vital member of the treatment team, collaborating closely with clinical, medical, and hospitality staff to foster a safe and supportive atmosphere.

Key Responsibilities:

  • Client and Environment Management:
    • Ensure a safe and welcoming environment in designated areas.
    • Build positive relationships with clients to foster a culture of safety.
    • Encourage client participation in daily activities and programming.
    • Redirect clients to adhere to program expectations.
    • Enforce safety protocols and program rules.
    • Assist in crisis situations, promoting conflict resolution and emotional regulation.
    • Utilize positive reinforcement and supportive techniques to manage client behaviors.
    • Collaborate with the treatment team to support clients considering early discharge.
  • Group and Activity Leadership:
    • Design and facilitate engaging activities to enhance client experiences.
    • Co-facilitate therapeutic groups with clinical staff.
    • Lead group activities aimed at supporting recovery and wellness.
  • Interdepartmental Collaboration:
    • Work closely with various departments to address client needs and promote wellness.
    • Establish strong relationships with clinical, nursing, and other support teams.
    • Assist with client admissions and discharges in collaboration with relevant departments.
    • Support medication administration processes as required.
    • Coordinate transportation and scheduling needs for clients.
  • Administrative Duties:
    • Maintain accurate client documentation and data entry.
    • Utilize technology and equipment specific to the site.
  • Training and Development:
    • Engage in ongoing education and training related to behavioral health and client support.

Qualifications:

  • High School diploma or GED required; Bachelor's Degree in Human Services preferred.
  • 1+ years of experience in a behavioral health setting preferred.
  • Strong communication skills and conflict resolution abilities.
  • Proficiency with technology and electronic systems.

Physical Requirements:

  • Ability to perform routine mobility tasks, including standing, bending, and lifting.
  • Capable of lifting up to 10 lbs.

Essential Attributes:

  • Reliability and flexibility in work schedule.
  • Willingness to learn and grow professionally.
  • Maintaining appropriate interpersonal boundaries.
  • Ability to pass background checks and possess a valid driver's license.

CSMN Operations, LLC is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.