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Client Care Specialist
2 months ago
CSMN Operations, LLC dba All Points North is in search of Client Support Associates.
Company Overview:
CSMN Operations, LLC is a leading organization in the behavioral health sector, dedicated to providing comprehensive care across various locations. Our mission is to deliver high-quality support, hope, and restoration to those we serve.
Position Summary:The Client Support Associate (CSA) plays a crucial role in facilitating care coordination and delivering clinical services. This position is responsible for ensuring a secure environment for clients while promoting effective communication across departments. The CSA is a vital member of the treatment team, collaborating closely with clinical, medical, and hospitality staff to foster a safe and supportive atmosphere.
Key Responsibilities:
- Client and Environment Management:
- Ensure a safe and welcoming environment in designated areas.
- Build positive relationships with clients to foster a culture of safety.
- Encourage client participation in daily activities and programming.
- Redirect clients to adhere to program expectations.
- Enforce safety protocols and program rules.
- Assist in crisis situations, promoting conflict resolution and emotional regulation.
- Utilize positive reinforcement and supportive techniques to manage client behaviors.
- Collaborate with the treatment team to support clients considering early discharge.
- Group and Activity Leadership:
- Design and facilitate engaging activities to enhance client experiences.
- Co-facilitate therapeutic groups with clinical staff.
- Lead group activities aimed at supporting recovery and wellness.
- Interdepartmental Collaboration:
- Work closely with various departments to address client needs and promote wellness.
- Establish strong relationships with clinical, nursing, and other support teams.
- Assist with client admissions and discharges in collaboration with relevant departments.
- Support medication administration processes as required.
- Coordinate transportation and scheduling needs for clients.
- Administrative Duties:
- Maintain accurate client documentation and data entry.
- Utilize technology and equipment specific to the site.
- Training and Development:
- Engage in ongoing education and training related to behavioral health and client support.
Qualifications:
- High School diploma or GED required; Bachelor's Degree in Human Services preferred.
- 1+ years of experience in a behavioral health setting preferred.
- Strong communication skills and conflict resolution abilities.
- Proficiency with technology and electronic systems.
Physical Requirements:
- Ability to perform routine mobility tasks, including standing, bending, and lifting.
- Capable of lifting up to 10 lbs.
Essential Attributes:
- Reliability and flexibility in work schedule.
- Willingness to learn and grow professionally.
- Maintaining appropriate interpersonal boundaries.
- Ability to pass background checks and possess a valid driver's license.
CSMN Operations, LLC is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.