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EVS Assistant Shift Manager

2 months ago

Joliet, Illinois, United States Hollywood Casino Joliet Full time
About the Role

We are seeking a highly skilled and experienced EVS Assistant Shift Manager to join our team at Hollywood Casino Joliet. As a key member of our Housekeeping Operations team, you will be responsible for ensuring the highest standards of cleanliness and maintenance throughout our facilities.

Key Responsibilities
  • Supervise and Coordinate Housekeeping Activities: Oversee the daily operations of our Housekeeping team, ensuring that all areas of the property are clean and well-maintained.
  • Inspect and Provide Feedback: Conduct regular inspections of assigned areas to identify areas for improvement and provide feedback to management and team members.
  • Train and Develop Team Members: Provide coaching, training, and counseling to Housekeeping team members to assist in reaching profitability, guest satisfaction, and compliance goals.
  • Provide Exceptional Guest Service: Promote a positive attitude and provide a high level of guest service to create a fun and entertaining experience for our guests and team members.
  • Manage Maintenance Requests: Create and manage maintenance requests by filling out work orders and ensuring that all necessary repairs are completed in a timely manner.
  • Control and Account for Housekeeping Keys: Ensure that all Housekeeping keys are properly controlled and accounted for, in accordance with company standards.
  • Review and Assign Work: Review workflow and staffing levels, and assign work to staff as needed to ensure that all areas of the property are properly maintained.
  • Conduct Daily Shift Meetings: Conduct daily shift meetings with staff to communicate marketing promotions, company news updates, and policy/procedure changes.
  • Investigate and Resolve Guest Complaints: Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.
  • Delegate Emergency Calls: Delegate emergency and non-emergency calls for Housekeeping as needed.
  • Conduct Daily Performance Reviews: Conduct daily performance reviews for all areas through hands-on supervision.
  • Monitor Attendance and Take Corrective Action: Monitor attendance and take corrective action as needed to ensure that all team members are meeting attendance expectations.
  • Schedule Staff: Schedule department staff for proper coverage in all areas according to business needs.
  • Train or Re-Train Team Members: Train or re-train team members as needed to ensure that they have the necessary skills and knowledge to perform their job duties.
  • Administer Frontline Reviews: Administer frontline reviews to ensure that all team members are meeting performance expectations.
  • Motivate Top Performance: Motivate top performance through positive coaching and administer corrective counseling when necessary.
  • Inventories Departmental Supplies/Uniforms: Inventory departmental supplies/uniforms and requisition as needed for all areas.
Requirements
  • High School Diploma or Equivalent: High school diploma or GED equivalent with 23 years of management experience in a guest service environment; or equivalent combination of education and experience.
  • Knowledge of Professional Housekeeping Procedures: Knowledge of professional Housekeeping procedures is preferred.
  • Basic Computer Skills: Basic computer skills and working knowledge of Microsoft Office applications (Word, Excel, Outlook) required.
  • English Language Proficiency: Must understand and speak the English language.
Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. Must be able to push and pull carts and equipment weighing up to 250 lbs., occasionally.