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Terminal Operations Coordinator

1 month ago

Kansas City, Missouri, United States Parsec (OH) Full time
Job Title: Gate Clerk

At Parsec, Inc., we are seeking a highly skilled and detail-oriented Gate Clerk to join our team at our intermodal rail terminal in Kansas City, MO.

Job Summary:

The Gate Clerk will be responsible for efficiently and accurately coordinating the movement of trucks and containers in and out of the facility, while inspecting trailers, chassis, and containers for any type of damage. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Greet and direct incoming and outgoing trucks, verifying necessary documentation and ensuring compliance with terminal rules and regulations.
  • Accurately record and update truck and container information in the terminal's computer system.
  • Issue gate passes, permits, and other required documentation to authorized personnel.
  • Coordinate with security personnel to ensure the safety and security of the terminal premises.
Documentation and Recordkeeping:
  • Collect and review shipping documents, such as bills of lading, delivery orders, and customs paperwork, to ensure accuracy and completeness.
  • Enter data from shipping documents into the terminal's computer system accurately and efficiently.
  • Maintain organized and up-to-date records of truck and container movements, permits, and other relevant documentation.
  • Generate reports on gate activities, truck turn times, and any other requested metrics.
Communication and Coordination:
  • Communicate effectively with truck drivers, customers, and other terminal personnel to facilitate smooth and efficient operations.
  • Coordinate with yard personnel to ensure the availability and proper placement of containers for loading and unloading.
  • Collaborate with customer service representatives to address customer inquiries, resolve issues, and provide timely updates.
  • Assist in coordinating with external stakeholders, including rail carriers, trucking companies, and regulatory authorities.
Safety and Compliance:
  • Enforce safety protocols and regulations within the gate area, ensuring compliance by all personnel and visitors.
  • Monitor and report any security concerns, damages, or safety hazards to the appropriate personnel.
  • Stay updated on industry regulations and best practices related to intermodal rail terminal operations.
  • Assist in conducting safety and security training for terminal staff and contractors, as required.
Customer Service:
  • Provide exceptional customer service to truck drivers, ensuring a positive experience during their interactions with the terminal.
  • Address and resolve customer concerns or complaints promptly and professionally.
  • Assist customers in locating containers and providing necessary information or assistance.
Qualifications and Skills:
  • High school diploma or equivalent.
  • Valid Driver's license.
  • Previous experience as a gate clerk or in a similar role within the intermodal rail or logistics industry is preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and accuracy in data entry and recordkeeping.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Proficiency in using computer systems and data entry software.
  • Basic knowledge of transportation and logistics operations.
  • Familiarity with relevant safety and security regulations.
  • Ability to work independently as well as in a team environment.

Parsec, Inc. is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, national origin, ancestry, age, physical or mental disability, legally protected medical conditions, family care status, veteran status, sexual orientation, or any other basis protected by local, state or federal laws.