IT Support Specialist

2 weeks ago


Mansfield, Massachusetts, United States TEKsystems Full time
Dynamic IT Support Specialist Role
  • Essential Skills Required:
  • 1. Expertise in delivering desktop assistance in Windows 7 and Windows 10 settings
  • 2. Proficient in utilizing a ticketing system for issue tracking
  • 3. Competent in diagnosing hardware and software challenges

Are you prepared to contribute to a vibrant IT landscape? We are in search of a committed professional to oversee our help desk functions and implement effective changes and best practices. This position provides significant opportunities for career advancement and skill enhancement.

Key Responsibilities:

  • Leading initiatives for process enhancement within the help desk and desktop support divisions
  • Delivering assistance both remotely and in person
  • Supporting the transition of devices

Become an integral part of our growing hybrid helpdesk and desktop support unit, playing a vital role in our success narrative. This contract-to-hire position offers a fulfilling career trajectory with excellent benefits upon conversion. Seize this chance to be instrumental in revitalizing our IT department and ensuring a smooth user experience during system enhancements.

Additional Qualifications:

A customer-centric approach, strong drive, collaborative skills, and a passion for learning.

Contribution to Customer Experience:

By ensuring seamless transitions during IT upgrades, you will play a crucial role in improving the overall user experience, enhancing productivity, and ultimately driving revenue growth for the organization.

Interview Process:

Conducted through virtual platforms.

Work Environment:

Business casual dress code.

This is an opportunity to be a driving force for positive transformation and growth within our organization.



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